F.A.Q – The Precious Elephants
FREE SHIPPING ON ALL ORDERS $120+
  1. How Much Do You Donate To ElephantVoice?

    We donate 15% of our net profits to this amazing organization. These donations will go for research, education, conservation and advocacy and promotion of the protection and kinder treatment of elephants whereever they may be. As acknowledged experts on the natural behavior of elephants ElephantVoices’ team offer insight to protect them and the authority to speak on their behalf.

  2. Is there any money back guarantee?

    Yes! We stand behind the quality of our products and guarantee our workmanship on 100%! You have 20 days money back guarantee. Just let us know what's the problem and we will fix it for you or give you the money back.

  3.  How can I be sure that you won't take my money without delivering the product?

    In order to make things SAFER for you we have started working with PayPal and because of that you have 100% Buyer Protection from them. Of course, we are here to stay and we want you to be happy that’s why we are giving you 100% money back guarantee too. And if you have any doubts about your order, just write to our email, but wait at least 30 days before that. Sometimes it takes more time for delivery.

  4. How long does it take to get my order?

    It can be delivered in up to 6-9 business days, but in a lot of cases you will see your items much faster.

  5. What happens if my item is damaged?

    If your item has any defects or problems, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

  6. What happens if my item is damaged after washing?

    We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

  7. Where are my items coming from?

    Our production house and warehouse are located in USA!
  1. Can I cancel my order after I have already made it?

    Yes, you can in the first 24 hours after you have made it. After that you cannot do this

  2. Do you ship in Saturday and Sundays?

    We would be happy to do this, but our shipping provider doesn't work during the weekend. So there might be 2 days delay of your orders if you make them on Saturday or Sunday.

  3. Do you answer your support emails every day?

    In most cases you will receive a reply in less than 24 hours, but there may be a small delay during the Sunday.

  4. Will I receive a tracking number?

    Yes, of course. After we send the product to USPS they give us a tracking number which then will be send to you and you can use their website to trace your package
BACK TO TOP